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How Mindbody Empowered Managers and Powered Performance Post-Acquisition

A conversation with:
Lauren Whitehouse
Employee Experience Manager
Fitness software
Company size
Bonusly integrations
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“Bonusly is a tool managers already know and love, so we’re just helping them level up the way they use it so we can help them achieve the goals that are already top of mind for them. We try to show them that Bonusly is a tool that will actually help them save time.”

Lauren Whitehouse
Employee Experience Manager

In October 2021, when Mindbody acquired ClassPass, a new chapter began  for thousands of fitness and wellness businesses worldwide. The acquisition united two powerhouse platforms: the leading experience technology platform for the wellness industry, and the leading global fitness and wellness membership. Mindbody and ClassPass were united in their goal of maximizing revenue for these businesses, a mission that required seamless integration of company operations and culture.

As Mindbody and ClassPass came together, one critical initiative that needed consolidation was employee recognition software. In order to successfully merge cultures and form new critical organizational connections, getting a solution up and running quickly was essential. Both Mindbody and ClassPass already had recognition and rewards solutions, but they needed to get the whole organization onto one platform. After careful assessment of both solutions, Bonusly was the clear winner for its clean interface, ease of use, and ability to operationalize company values. By getting the whole organization connected through Bonusly, the team established a thriving company culture together, one recognition post at a time.  Bonusly was an instant hit among employees, managers, and leadership alike. We spoke with Lauren Whitehouse, Mindbody’s Employee Experience Manager, to understand how Mindbody uses Bonusly to empower managers and power performance post-acquisition. 


The solution: 

Simplifying award fulfillment

“I can't even describe how much easier the fulfillment is by fulfilling awards on Bonusly. I announce them in the all team meeting, and I give a speech about the individuals and then put the award in Bonusly in real time so everybody can jump into Bonusly after the meeting. I even have the winners put their award emoji as their Slack status, and so people know to jump on Bonusly and see the awards. I also send out the link to the winners’ posts in our Slack channel for further visibility. I am always sure to tag the winners’ manager so that they can congratulate their team members publicly. It makes recognition carry on long after the all hands meeting ends.” 

The gift that keeps on giving

 Bonusly was one of the best gifts I could have given everybody in the new year.

The takeaway

Bonusly didn't just streamline recognition; it became part of the unified culture emerging from the Mindbody-ClassPass integration. It seamlessly translated organizational values into a tangible company culture, uniting a global workforce in a shared appreciation for each other's efforts and enabling a high-performance culture. 

The average Mindbody employee receives recognition 5.5x each month
Mindbody employees are most recognized for these three company values #be-so-good-they-can-not-ignore-you #bias-for-action and #work-hard-live-well
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