You know what you expect from your employees, but do you know what your employees expect from you?
Your employees have their own expectations for how your organization and your leaders should act; if their expectations aren't met, they’ll eventually look elsewhere for work. The cost of turnover runs anywhere from 16 to 213% of an employee’s annual salary—so now is the time to consider your company’s current practices and whether you’re living up to your employees’ expectations.
What are employee expectations?
Employee expectations are the standards and needs workers have regarding their job and workplace.
These expectations cover various aspects of their work life, including the expected conduct of managers, preferences regarding communication, what resources they will be provided, and how senior employees ensure their personal success.
Meeting the specific expectations of members begins by setting clear values and policies. You can’t just set policies or create a handbook for workers to read—you have to live the values you claim to endorse.
Employees from every background or walk of life will enter into a new job with subconscious and conscious expectations. These concepts influence everything about their work experience and what they’d like the employer to provide regarding pay, job security, and the environment as a whole.
What are examples of employee expectations?
Employees typically expect you to compensate them fairly and communicate clearly. They also want opportunities to grow in their roles. Employees also value work-life balance, job security, transparency from management, recognition, and flexibility. For example, they might expect regular feedback and career advancement opportunities. Keep reading to see the most sought out expectations from employees we are seeing today.
Meeting employee expectations in modern business
In order to improve employee engagement and retention at your organization, you'll need to develop a deeper understanding of your employee’s expectations and the modern business best practices that can address them. Your individual employees may not always be vocal about their expectations, but several studies have honed in on what employees really want in the modern business world.
So, let’s start with what we know for sure:
In the modern business landscape, employees expect to be treated with respect, to be paid equitably, to trust and be trusted by the people they work with, to feel job security, and to have opportunities to use their skills and abilities in their work. Not only do they expect to be treated respectfully, but they expect that all employees at all levels will be treated respectfully, as well, per SHRM's Employee Job Satisfaction and Engagement Report.
According to SHRM, the top five contributors to job satisfaction were:
- Respectful treatment of all employees at all levels
- Compensation/pay, overall
- Trust between employees and senior management
- Job security
- Opportunity to use your skills and abilities in your work
What's notable about this list is that most employees value respect and trust over benefits, pay, or job security. In the report, SHRM notes that this has been the case every year since 2014, with 72% of female employees and 57% of male employees indicating that “respectful treatment of all employees at all levels” is a very important contributor to job satisfaction.
Since giving your employees the opportunity to use their skills and abilities in their work is a top contributor to their job satisfaction, what if you offered them chances to develop their skill sets and grow within your organization?
In a recent Bonusly poll, we learned that many people surveyed cited career development as a key driver for employee engagement. 🚗
If you don’t work to meet employee expectations, odds are folks will start to look elsewhere, especially if your company culture leaves something to be desired: in the same Bonusly survey, nearly half of respondents left a job because they felt underappreciated by their boss.
If that last turnover stat surprises you, check out the full list of surprising employee retention statistics.
What else do your employees expect?
Modern employees value meaningful work and look for companies that value a healthy work-life balance. Positive company cultures and mentorship are also high on modern employees’ list of expectations. Let’s dive into each to see what they’re all about.
1. Purpose
Modern employees are driven by a sense of purpose, and they demand more from a company than just a salary. A poll concluded that 57% of younger Americans said that they wanted to be part of something that was enjoyable or made a difference in society, demonstrating that fulfillment is a key driver of employee happiness.
If you’re not at an organization with a strong mission, it’s still worthwhile to be transparent and regularly communicate your immediate and long-term business goals. Being reminded of the impact they have on your end-users, your coworkers, and other stakeholders can help your employees feel a greater sense of purpose and find meaning in the work they do.
Purpose, progress, and belonging are key elements of engaged, motivated teams. Learn more:
2. Culture
Culture is tied closely with purpose, and is typically immediately evident within a company. A company’s culture is a company’s personality, and it has wide-ranging impact across an organization.
But why do modern employees value the culture at their workplaces so much? Because they want to feel connected to a purpose and take part in something larger than themselves. When you clearly communicate your company core values and mission, those shared objectives can contribute to a sense of identity and community.
Your company culture defines for you and for all others, how your organization does business, how your organization interacts with one another and how the team interacts with the outside world, specifically your customers, employees, partners, suppliers, media and all other stakeholders.
–Peter Ashworth, Chief Marketing Officer/Chief Operating Officer at Wells of Life
3. Onboarding
Having a great onboarding process isn’t a “nice to have”—it’s an absolute must. When BambooHR surveyed more than 1,000 currently employed Americans, nearly a third of respondents indicated that they’d left a job before hitting the six-month mark.
One of the top reasons for leaving so quickly? A poor onboarding experience.
An employee’s first few days at a company send a powerful message about what their experience will be like going forward. From the messaging of the official welcome meeting, to what they see, hear, and do during working hours, onboarding experiences can either confirm or undermine the impressions new hires formed during the hiring process. If an employee feels like they’ve been misled by their interview process, it could severely color their productivity and engagement going forward, or even push them to leave.
4. Growth opportunities
Employees who don’t feel supported in their professional development are three times more likely to search for a new job.
Modern employees are always looking up, and 59% of younger workers say opportunities to learn and grow are extremely important to them when applying for a job. In fact, it ranked in the top three job attributes that younger employees value most, separating them from previous generations.
This is an area that many companies are sorely lacking since only 39% of those young employees say that they learned something new in the past 30 days that they can use to do their jobs better. Providing opportunities for career development and training goes a long way in both engaging and retaining employees—and represents a competitive edge for the companies that do so.
5. Leadership
Consider this: 40% of employees who do not rate their supervisor’s performance highly have interviewed for a new job in the last three months, compared to just 10% of those that do rate their supervisor highly. Managers can make or break their employees’ work experience, so it’s important for every leader in your organization to continue growing their management skills in order to retain employees.
Strong leadership also has huge implications for company culture. If leaders don’t embody and reinforce company values and beliefs, it’s hard for employees to believe in a company’s mission. In order to positively influence their employees, leaders have to talk the talk—and walk the walk.
6. Autonomy
While mentorship and guidance are certainly welcome, most employees want to have control of their work. They want to be able to decide when, where, and how their work gets done. Nobody likes being micromanaged, because it indicates a lack of trust. As emphasized in a recent HBR article:
Micromanagement” is a dirty word in today’s workplaces. Bosses who intervene too often or too extensively in their subordinates’ activities get a bad reputation, and most forward-thinking organizations have come to value employee autonomy more than oversight.
-HBR
By resisting the urge to micromanage your employees and giving them the autonomy to do their jobs, you’ll show them that you trust them—the second most important expectation modern employees have of their employers, according to SHRM. Plus, the more independent work they do, the more opportunities you have to recognize your employees for the great work they do!
How can HR teams, managers, and leaders inspire employees to be stronger and more flexible in times of ongoing change? Learn more:
-> Download the Free Guide: 3 Steps to Building Engaged, Resilient Teams
7. Recognition
Giving recognition is foundational in retaining and engaging employees, and it’s an underutilized engagement tool despite being a simple, low-overhead interaction. Recognition doesn't cost anything, and it takes very little time to say "thank you."
You can lower the overhead of recognition even further by implementing a peer recognition program. Instead of relying on a few people to witness, recognize, and reward every valuable contribution your employees make, you can empower everyone in your organization to recognize each other. An added benefit of peer recognition is that it satisfies modern employees’ expectations of autonomy, giving them the freedom to express their own values and expectations through the praise they give their colleagues.
--> See how Bonusly customer Marmon is increasing recognition and retention on their global team:
How to meet employee expectations
So now that you know what the top employee expectations are, how do you achieve alignment between the workplace conduct and the expected experiences of team members?
1. Know your team’s goals
First, you need to understand the personal and professional goals of your workers. This involves providing clear communication about job responsibilities, performance standards, time management policies, and specific career progression opportunities.
Providing the expected communication, leadership, and support will go a long way in maximizing employee retention and reducing churn. However, it’s not a one-time process. Managers must regularly check in with their employees to gather clear feedback about their work experience and address concerns promptly.
The best managers help set workers up for success by helping them grow. This means enabling high-performance, providing workers with the resources they need to improve, and continually gathering feedback.
2. Emphasize inclusion
You’ll also need to ensure your workplace setting is inclusive. Working well together means exhibiting conduct that makes everyone feel heard and valued.
You should also consider implementing flexible work arrangements to help workers overcome challenges, like childcare issues. Showing your staff that you are committed to promoting work-life balance will go a long way in promoting feelings of loyalty and setting employees up for success.
Be adaptable and willing to evaluate your approach as a manager. Don’t settle for “good enough,” but instead, commit to being the best leader you can be.
Setting clear expectations for employees
You need to set clear expectations for employees from day one. It’s fundamental for achieving high performance and job satisfaction.
1. Define roles and responsibilities
Begin by clearly defining roles and responsibilities for each position. This ensures that workers know what is expected of them and what their job entails. Encourage employees, especially new hires, to have effective conversations in 1:1s to make sure they fully understand what their day-to-day work should consist of.
During onboarding and regular check-ins, reiterate these expectations and provide examples of desired outcomes.
Give your team resources to learn the information you are presenting to them, such as handbooks or checklists. They can refer back to these resources if they forget some of their work responsibilities or need help meeting performance standards.
2. Never sacrifice communication
You’ll need to be a master communicator to relay expectations effectively. Hold regular team meetings to discuss goals, progress, and any changes in priorities. Use these opportunities to clarify any ambiguities and address questions or concerns. Provide your staff with written feedback and guidelines to help them better align their day-to-day activities with your standards.
Always align your expectations with measurable goals and objectives. Workers shouldn’t have to guess whether they are meeting your performance thresholds. They need clear targets that provide tangible evidence of success.
3 benefits of setting clear expectations
Being honest and transparent about your expectations while also learning what your workers expect from the company will benefit everyone.
1. Productivity
One of the primary advantages is increased productivity. Workers who feel their needs and expectations are being met will be happier and more productive. They will also have clear direction regarding what’s expected of them and how they can hit their performance goals.
2. Employee satisfaction
Another huge perk is better employee engagement and satisfaction. Everyone likes doing a good job and knowing they are fulfilling their core responsibilities. This sense of achievement makes your staff more confident and secure in their roles. Long-term, feelings of accomplishment can lead to reduced turnover and better loyalty.
3. Trust and accountability
Additionally, setting clear expectations fosters accountability and fairness. Employees are more likely to take ownership of their work and strive to meet established standards when expectations are transparent.
This accountability promotes a culture of trust and reliability, where employees are recognized and rewarded based on their performance. It also reduces the chance of misunderstandings.
Don’t leave employees wondering what you expect from them. This uncertainty can cause undue stress and anxiety that strains your relationship. Be honest and upfront so they can align their performance with your expectations and vice versa.
The takeaway
The world is changing, and so is the workplace! It’s important to stay dynamic and evolve in order to attract and retain the best employees. With a better understanding of what modern employees expect of their employers, from growth opportunities to purpose-driven work, you can create an environment that your people will love. If you can provide an experience that exceeds your employees’ expectations, chances are good that you’ll grow with them, too.
To learn how you can improve the employee experience at your organization, get started with a free trial 👇
